Refund Policy

JamJarToys Returns & Refund Policy

At JamJarToys, we want you to be completely satisfied with your purchase. This policy outlines how we handle returns and refunds for items purchased through our online store.

1. General Policy

This returns policy applies to all products purchased directly from JamJarToys.co.uk.

2. Condition of Returns

To be eligible for a return:

  • The item must be unused, in original condition, and in the original packaging.

  • Items that are returned used or damaged may not qualify for a full refund.

3. Changed Your Mind?

If you’ve changed your mind about a purchase:

  • You have 30 working days from the date of delivery to request a return.

  • You will receive a full refund, including original postage and packaging costs.

  • Return shipping is at your own expense and is non-refundable.

4. Standard Returns

Our standard returns policy covers returns where the item is not faulty or misdescribed.

  • You’re entitled to a full refund within 30 working days, including the original delivery cost.

  • You are responsible for return postage costs.

5. Faulty or Incorrect Items

If your item arrives faulty, damaged, or not as described:

  • Please contact us first at jamjartoys@gmail.com before returning anything.

  • We’ll do our best to resolve the issue quickly—whether that means a replacement, refund, or other solution.

6. How to Return an Item

  • Please email us to let us know you're returning an item.

  • We’ll provide the appropriate return instructions.

7. Refund Process

Once we receive and inspect the returned item:

  • We’ll notify you whether the return has been approved.

  • If approved, your refund will be processed to your original method of payment as soon as possible.

8. Haven’t Received Your Refund?

If we’ve confirmed that a refund has been issued but you haven’t received it:

  • Please double-check your bank or card statement.

  • If still missing, contact your bank or card provider—some can take a few days to process the transaction.

9. Discounted Items

If you used a discount voucher for your purchase:

  • We will refund the actual amount paid, not the original full price of the item.